In emergencies, every second counts. In training, too. At AnthroPi, we know simulation realism relies on the flow of conversation. That's why we're proud to unveil a major innovation in SimulPhone.
An intelligent system capable of proposing the most probable responses before you even have to search.
Expertise isn't invented; it is built on pattern recognition. Our scenarios are designed to be prototypical: they contain the precise cues needed to activate the right cognitive schemas (mental models) in the learner. More than just a story, it is a pedagogical architecture that builds lasting operational reasoning. [Image of cognitive schema formation diagram]
Technical realism is not enough. SimulPhone aims for psychological fidelity: recreating the tension, uncertainty, and time pressure of a dynamic risk environment. The learner must manage limited attentional resources while facing concurrent tasks (listening, analyzing, dispatching), learning to prioritize and avoid cognitive overload. [Image of cognitive load theory diagram]
Our analysis model goes beyond simple "good or bad." Via AnthroScoPi, we measure expertise against three validated cognitive dimensions: Relevance (quality and speed of decision), Behavioral Richness (investigative breadth), and Flexibility (ability to challenge initial diagnosis). This is key to transforming a call-taker into an adaptive expert. [Image of adaptive expertise model diagram]
Example of an AnthroScoPi report measuring objective performance.
Simulation training is not an expense, it is a performance lever. Addressing human factors reduces the heaviest hidden costs.
Unmanaged stress is the leading cause of resignation in dispatch centers. Teams trained under pressure are more resilient and loyal.
By reducing cognitive load and emotional wear, you decrease absenteeism related to burnout and PTSD.
Safer decision-making avoids litigation and operational costs linked to dispatching errors or misallocation of resources.
SimulPhone wasn't born in an office, but from a realization: theory doesn't prepare you for the shock of reality. That's why our founder, Laurent Boidron, dedicated his PhD thesis in cognitive psychology at the CNRS laboratory to modeling the skills of emergency experts.
The result is a unique simulator, where every aspect is scientifically validated to actively build competence and ensure maximum impact in the dispatch center.
Explore a sample of our training modules. Hyper-realistic scenarios designed by experts for emergency professionals. You will find all our scenarios in our complete training catalog.
(MED-MLS-1)(MED-MLS-2)(MED-MLS-3)(MED-RAR-ENDO)(MED-PED-1)(MED-MLS-2)(MED-OBS-2)(SMED-AGR)(BS-RESD)(SMA-AGR)(FEU-MC-1)(FEU-MC-2)(FEU-MO-EXT)(FEU-MO-VEH)(AVP-RT-1)(AVP-RT-2)(A-LOG-V)(A-LOG-PSY)(TVS-IND)(PG-AGR)(RIP-RC-1)(INC-AERO-1)(AQUA-1)(ERP-FEU)(ERP-SUR)(SC-ATT-P1)(SC-ATT-P2)SimulPhone is a comprehensive method to transform stress into mastery and pressure into performance, in a completely safe environment.
The trainee receives a hyper-realistic call (voice acting, background noise, emotional load) and must handle the situation exactly as they would on duty.
They must apply protocols (EMD), ask the right questions, and make critical decisions, all under the pressure of a scenario controlled by the instructor.
The session is recorded. The trainee and instructor objectively analyze performance to anchor learning and define clear improvement goals.
By exposing themselves to stress in a safe setting, your teams learn to manage panic and aggression without suffering the emotional backlash.
Simulation transforms theoretical protocols into reflexes. Dispatchers gain confidence and make faster, more accurate decisions.
Training on ambiguous cases helps dispatchers manage uncertainty. The "Safe-to-Fail" environment is the best antidote against the fear of making mistakes.
See how realistic simulation prepares students for the challenges of the job. Immersion into the journey of a future Emergency Medical Dispatcher.
SimulPhone is a web-based platform. The trainer launches a scenario, and the trainee, wearing a headset, receives the call just like at their workstation. They interact with voices recorded by professional actors or controlled live. Every session is recorded to allow for an objective and constructive debriefing.
Absolutely. That is our greatest strength. In addition to our extensive library of cases (managing aggression, suicidal callers, stroke...), our instructional designers work with you to create scenarios 100% tailored to reflect your specific protocols and challenges perfectly.
SimulPhone is designed for all front-line professionals: 911 Dispatchers, PSAP operators, crisis management teams, sensitive customer service, law enforcement, and any profession where managing a difficult call is a strategic challenge.
No, none at all. SimulPhone is a 100% online (SaaS) solution accessible via a simple web browser. Deployment is near-instant and requires no intervention from your IT department, allowing you to start training your teams within hours.
Yes, and this is a key point. SimulPhone is natively compatible with our AnthroScoPi platform. Every simulated call can be analyzed using objective observation grids to measure soft skills, track progress, and precisely identify areas for improvement. You turn every training session into measurable data.
Realism and objectivity. Our scenarios are performed by professional actors to recreate authentic tension and emotional load. Furthermore, analysis via AnthroScoPi allows for a debriefing based on facts, which is much more impactful than subjective feeling. It is a true skill development tool.
It's very simple: a computer with a stable internet connection and a good quality headset to ensure optimal audio clarity. That's it. There is no software to install.
Yes, the platform is designed for that. After an onboarding session with our experts, your trainers can launch scenarios, create sessions, and lead training completely autonomously. We remain, of course, available for continuous support if needed.
The benefits are measurable: a reduction in errors in real situations, an improvement in satisfaction (caller or citizen), and a decrease in turnover related to stress. You are investing in sustainable skill building that reinforces your operational excellence.
Operators gain confidence and serenity. Training allows them to develop better stress management and handle emotional load. They feel better equipped and recognized, which is a powerful lever for motivation and retention.